FREQUENTLY ASKED QUESTIONS

Can you be our primary pediatrician and provide well child checks, developmental surveillance, and immunizations in the home?

Yes! We are pleased to be able to offer these services and would love the opportunity to provide your children with the care and attention that we would expect and want for our own kids.

What areas do you cover?

We currently service Redlands and surrounding areas, covering the following zip codes: 92373, 92374, 92354, 92346, 92408, 92399, 92359, 92320, 92223, 92313, 92507, 92521, 92506, 92508, 92501, 92557, 92555, 92553, 92551, 92518, 92324, 92567

If you live outside the above listed zip codes, please call or email us and we will do our best to accommodate you. Alternatively, you can schedule an appointment with us via Telehealth, by selecting that appointment type in the scheduling process.

If I choose to use insurance for my child’s visit, how does that work?

You provide your insurance information at the time of scheduling the appointment, and we take care of the rest! We will file the claim to your insurance company for you. The only cost that you may incur would be a co-pay or other visit fee, based on your specific insurance policy coverages.

PLEASE NOTE:  Unfortunately, we cannot accept Medicaid, Medi-Cal, IEHP, or Molina insurance at this time, even as an out-of-network option. If your child is a beneficiary of one of these forms of health insurance, please call your insurance company to direct you to appropriate alternatives to care.

What form of payment do you accept?

Credit card, debit card, HSA/FSA debit card. We do not accept cash or check.

I have health insurance, but I still received a bill from Pineapple Pediatrics. Why?

Every insurance plan is different. Depending on your plan, you may have a deductible. If you have not met your deductible at the time of service, your insurance company will tell us to bill you directly and they will apply that cost to your deductible. You then receive a bill from us for the cost of the visit that is applied to your deductible.

Many times, it takes insurance companies months to process claims. It’s common to receive a bill from us several months after the date of service.

Additionally, the contracted rates for our services are different depending on your insurance plan. Pineapple Pediatrics does not set these rates. Your insurance company does. If you have a high deductible and you find that the contracted rate with your insurance company is more than you’d like to pay, it may be more cost-efficient to choose the self-pay pricing.

Where can I find information on your privacy practices & other disclosures?

All of our policies, patient agreements, privacy practices, and disclosures can be found on our website here: https://www.pineapplepediatrics.com/disclosures

What are you doing to help prevent the spread of COVID-19?

In this difficult time, it is most important that your child gets the care they need in the safest way possible. COVID19, like other respiratory viruses, is spread primarily through prolonged exposure to respiratory germs, which mostly infect a person through their eyes, nose, and mouth. Indoor conversation increases risk. Outdoor conversation with some distance in between decreases risk. Regular mask-wearing by the sick person decreases risk of spread, but it is difficult to ask a child to wear a mask (and not recommended under the age of 2 years old).

For each of our visits with a sick child, we wear a protective face covering. Depending on your child’s symptoms, we may discuss with you the history of the illness and your child’s medical history from a phone call outside while at your house, and then proceed with the in-person physical exam inside or outside of the home.